Returns Policy

At Whapea, we value your satisfaction. If you are not completely happy with your purchase, we offer a fair return process in accordance with our marketplace guidelines.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Some products such as perishable goods, digital items, or personalized products may not be eligible for return.

Return Period

Customers can request a return, DEPENDING ON THE SELLER´S INDIVIDUAL RETURN POLICY. Please check the product page for specific return timelines before making a purchase.

How to Request a Return

To start a return, log in to your Whapea account, contact the seller. Provide the reason for your return and share any necessary photos or proof if required. The seller will review your request and respond within a few business days.

Refund Process

Once your return is approved and the product is received by the seller, your refund will be processed to your original payment method. Refund times may vary depending on your payment provider or bank.

Non-Returnable Items

Certain items cannot be returned due to their nature. These include downloadable products, health and hygiene items, or products marked as “non-returnable” on the product page.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact the seller immediately. This will help resolve the issue by arranging a replacement or full refund as quickly as possible.

Shipping Costs

In most cases, return shipping costs are the responsibility of the buyer unless the product is defective or the wrong item was sent. Sellers may offer free returns depending on their individual policy.

Contact Us

If you have any questions about our Returns Policy, please contact us at: info@whapea.com.

Last updated: October 2025